Terms of Service

1. The Service

Fastidelity is a multi-tenant SaaS platform that lets merchants create and manage loyalty programs, issue digital passes for Apple Wallet and Google Wallet, scan QR codes, manage customers and send communications.

The Service is provided “as is” and may evolve over time. We may add, change or discontinue features, giving you reasonable notice when a change is material.

2. Accounts and eligibility

To use the Service you must register an account with truthful, complete and up-to-date information, and be of legal age or otherwise able to enter into a contract in your jurisdiction.

You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use.

3. Plans, billing and free trial

Some plans are paid and billed in advance according to the selected cycle (monthly or annual). Payments are processed through third-party providers such as Mercado Pago.

If your plan includes a trial period, you will be charged automatically when it ends unless you cancel beforehand.

You may cancel your subscription at any time from the platform. Cancellation takes effect at the end of the billing cycle already paid for: you keep access until that date and no further charge is issued. Amounts for periods already invoiced are not refunded unless applicable law provides otherwise.

• Prices may change; we will notify you before applying changes to your billing cycle.
• Applicable taxes may be added depending on your country.
• Non-payment may result in suspension or termination of the account.

4. Acceptable use

You agree to use the Service in accordance with the law and these Terms. In particular, you must not:

• Infringe third-party rights or the privacy of your end customers.
• Send unsolicited communications (spam) or messages without a proper legal basis.
• Attempt to access the platform, other tenants or third-party data without authorization.
• Upload illegal, deceptive or malicious content.
• Resell or sublicense the Service without written authorization.

5. Your end-customer data

When you upload data about your customers (consumers of your business) into Fastidelity, you act as the data controller and we act as a processor handling that data on your behalf and per your instructions.

You are responsible for having the legal basis and consents needed to process that data and to send the communications you configure. Processing of personal data is further governed by our Privacy Policy.

6. Your loyalty program

Fastidelity provides the technology; the loyalty program is yours. You define the rewards, the earning and redemption rules, the validity period, the available stock and any restrictions, and you are solely responsible for honouring them towards your end customers.

Fastidelity is not a party to the relationship between you and your end customers: we do not hand out rewards, we are not liable for their availability or quality, and we do not take part in claims arising from your program. You agree to hold us harmless against third-party claims arising from a breach of the conditions you published yourself.

7. Intellectual property

Fastidelity and all its components (software, trademarks, designs) are owned by Marcelo or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service while your account is active.

Content you upload (logos, copy, campaign images) remains yours; you grant us a license to host and process it solely to provide the Service.

8. Availability and support

We strive to keep the Service continuously available but do not guarantee it will be uninterrupted or error-free. We may perform scheduled maintenance.

Support is provided through the channels stated in the platform, for example hello@fastidelity.com.

9. Limitation of liability

To the maximum extent permitted by law, Fastidelity shall not be liable for indirect damages, lost profits or data loss arising from the use of or inability to use the Service.

Our total aggregate liability is limited to the amount you paid in the twelve (12) months preceding the event giving rise to the claim.

10. Suspension and termination

You may close your account at any time from the platform or by contacting us. We may suspend or terminate your account for breaches of these Terms or legal requirements.

After termination we will retain or delete data in accordance with our Privacy Policy and applicable law.

11. Changes to the Terms

We may update these Terms. If changes are material, we will notify you by reasonable means. Continued use of the Service after the effective date constitutes acceptance.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Oriental Republic of Uruguay. Any dispute shall be submitted to the competent courts of Montevideo, Uruguay, without prejudice to consumer rights granted by law.

13. Contact

For any question about these Terms, write to us at hello@fastidelity.com.